Update: New Integrations with Shopify and WordPress
We’re excited to announce a major update — seamless new integrations with Shopify and WordPress are now live! Whether you’re managing an online store or publishing content, connecting your platforms just got easier, faster, and more powerful. These integrations are designed to help you streamline customer engagement, boost conversions, and simplify workflow automation — all […]
Case Study: How RetailHub Increased Sales by 35% with Live Chat
Case Study: How RetailHub Increased Sales by 35% with Live Chat Live chat isn’t just a support tool — it’s a sales powerhouse. In this case study, we dive into how RetailHub, a growing e-commerce brand, leveraged live chat to achieve a remarkable 35% increase in sales in just three months. Like many online businesses, […]
How to Set Up Automated Welcome Messages That Convert
First impressions matter — especially in digital communication. When someone visits your website, signs up for your service, or sends a message through your chat platform, your automated welcome message is often their very first interaction with your brand. Done right, it can be the start of a meaningful relationship, drive engagement, and even lead […]
New Feature: WhatsApp Multi-Agent Support is Here!
We’re excited to announce a powerful upgrade to your customer communication toolkit — WhatsApp Multi-Agent Support is now live! This new feature allows multiple support agents to manage and respond to customer conversations through a single official WhatsApp number. No more juggling devices, sharing logins, or missing out on messages. Whether you’re running a small […]
Why Omnichannel Support is the Future of Customer Service
The way customers interact with businesses has dramatically evolved. Today’s customers move fluidly between devices and platforms — messaging on social media, chatting via websites, calling support lines, and emailing for updates — all while expecting a seamless, personalized experience. This growing expectation has made omnichannel support not just a competitive advantage, but a necessity. […]
10 Ways to Turn Customer Support Into Sales Opportunities
Customer support isn’t just about resolving complaints—it’s a goldmine for building trust, enhancing customer experience, and driving sales. In today’s competitive landscape, businesses that treat support as a strategic asset see remarkable returns. Every interaction with a customer is a chance to exceed expectations, build loyalty, and uncover new sales opportunities. In this post, we’ll […]